Refund & Return Policy
Return and refund policy for Buiac Clothing, including 14 day return requests, product condition, return shipping, refunds and damaged or wrong items.
Customers may use this form to request a return or withdrawal, but they may also contact us directly at buiacrecords@gmail.com before sending any return.
Buiac Records accepts return requests within 14 days from the date the customer receives the order.
We accept returns for both defective and non-defective products.
Products must be returned by mail.
Customers must contact us before sending a return.
Customers may use the downloadable return / withdrawal form to request a return, but they may also contact us directly by email before sending any return.
Customers must contact us before sending a return. If the return is approved and the item is defective, damaged, incorrect, or faulty, we will provide return instructions and, where applicable, a return label.
We do not charge any restocking fee.
Refunds are processed within 14 days after we receive the returned item or after the customer provides valid proof of return shipment.
Refunds are issued to the original payment method.
If the customer receives a damaged, defective, or wrong item, they must contact us as soon as possible with the order number and clear photos of the issue.
For return requests, contact: buiacrecords@gmail.com
This policy can be updated when products, return handling, shipping partners or legal requirements change.